View source for Autopsy 3 Troubleshooting

1. Autopsy launch issues.

* "JVM creation failed" pop up dialog shown when launching Autopsy.

Cause: JVM is not able to allocate the requested 768m for heap size due to more memory requiring to load other native resources.

Solution:
reduce amount of memory allocated to jvm: 

as Administrator, edit the file: C:\Program Files (x86)\Autopsy\etc\autopsy.conf

and change the line:

default_options="--branding autopsy -J-Xms24m -J-Xmx768m -J-XX:MaxPermSize=256M -J Xverify:none"

to something like:

default_options="--branding autopsy -J-Xms24m -J-Xmx512m -J-XX:MaxPermSize=128M -J-Xverify:none"

save the file, and restart Autopsy.

If that didn't work, change the line to:

default_options="--branding autopsy"

* Autopsy crashes after start when running within Virtual Machine, such as VMWare Fusion:

Cause: Incompatibility between some virtual machine video drivers and java.

Solution: shut down the virtual machine, disable Video Acceleration (both 2D and 3D if available) in the virtual machine settings, restart the virtual machine, restart Autopsy.