Difference between revisions of "Autopsy 3 Troubleshooting"

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default_options="--branding autopsy"
 
default_options="--branding autopsy"
  
* Autopsy crashes after start when running within Virtual Machine, such as VMWare Fusion:
 
  
Cause: Incompatibility between some virtual machine video drivers and java.
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2. Autopsy crashes after start when running within Virtual Machine, such as VMWare Fusion:
  
 +
Cause: Incompatibility between some virtual machine video drivers and java.
 
Solution: shut down the virtual machine, disable Video Acceleration (both 2D and 3D if available) in the virtual machine settings, restart the virtual machine, restart Autopsy.
 
Solution: shut down the virtual machine, disable Video Acceleration (both 2D and 3D if available) in the virtual machine settings, restart the virtual machine, restart Autopsy.
  
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Cause 1: Some antivirus / security products deny Solr from properly starting (examples: Dr. Web and Trend Micro OfficeScan).
 
Cause 1: Some antivirus / security products deny Solr from properly starting (examples: Dr. Web and Trend Micro OfficeScan).
 
 
Solution 1: add an exception rule for Solr or use another AV product
 
Solution 1: add an exception rule for Solr or use another AV product
  
 
Cause 2: old Solr instance is already running and it was not properly shutdown, causing a conflict
 
Cause 2: old Solr instance is already running and it was not properly shutdown, causing a conflict
 
 
Solution 2: kill old Solr instances of "java start.jar" and restart Autopsy
 
Solution 2: kill old Solr instances of "java start.jar" and restart Autopsy
  
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The port is statically configured in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties
 
The port is statically configured in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties
 
Another application on the system is already using the default TCP port 23232
 
Another application on the system is already using the default TCP port 23232
 
 
Solution 3: change the default TCP port from 23232 to an available port in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties, property: IndexingServerPort
 
Solution 3: change the default TCP port from 23232 to an available port in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties, property: IndexingServerPort
 
and restart Autopsy
 
and restart Autopsy
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Cause: Windows state was not properly saved during last Autopsy shutdown or platform has been upgraded and configuration is not backwards compatible.
 
Cause: Windows state was not properly saved during last Autopsy shutdown or platform has been upgraded and configuration is not backwards compatible.
 
 
Solution: Delete C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Windows2Local and C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Preferences
 
Solution: Delete C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Windows2Local and C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Preferences
 
  
 
5. All modules are disabled when application starts
 
5. All modules are disabled when application starts
  
 
Cause: Modules have been disabled due to a critical error
 
Cause: Modules have been disabled due to a critical error
 
 
Solution: Rename (or delete) C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\Modules and restart Autopsy
 
Solution: Rename (or delete) C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\Modules and restart Autopsy
 
  
 
6. Media player does not show videos (MacOSX and Linux)
 
6. Media player does not show videos (MacOSX and Linux)
  
 
Cause: gstreamer dependency is not currently part of the build, it needs to be installed on the system
 
Cause: gstreamer dependency is not currently part of the build, it needs to be installed on the system
 
 
Solution: install gstreamer 0.10 in the standard user library locations, restart Autopsy
 
Solution: install gstreamer 0.10 in the standard user library locations, restart Autopsy
 
  
 
7. No physical drives detected in "Add Data Source" Wizard
 
7. No physical drives detected in "Add Data Source" Wizard
  
 
Cause: Some devices on some OSs require root/admin privileges to be discovered and opened/read
 
Cause: Some devices on some OSs require root/admin privileges to be discovered and opened/read
 
 
Solution: run Autopsy as Administrator
 
Solution: run Autopsy as Administrator

Revision as of 08:29, 30 May 2013

1. Autopsy launch issues.

  • "JVM creation failed" pop up dialog shown when launching Autopsy.

Cause: JVM is not able to allocate the requested 768m for heap size due to more memory requiring to load other native resources.

Solution: reduce amount of memory allocated to jvm:

as Administrator, edit the file: C:\Program Files (x86)\Autopsy\etc\autopsy.conf

and change the line:

default_options="--branding autopsy -J-Xms24m -J-Xmx768m -J-XX:MaxPermSize=256M -J Xverify:none"

to something like:

default_options="--branding autopsy -J-Xms24m -J-Xmx512m -J-XX:MaxPermSize=128M -J-Xverify:none"

save the file, and restart Autopsy.

If that didn't work, change the line to:

default_options="--branding autopsy"


2. Autopsy crashes after start when running within Virtual Machine, such as VMWare Fusion:

Cause: Incompatibility between some virtual machine video drivers and java. Solution: shut down the virtual machine, disable Video Acceleration (both 2D and 3D if available) in the virtual machine settings, restart the virtual machine, restart Autopsy.


3. Keyword Search fails to index files and search keywords

Cause 1: Some antivirus / security products deny Solr from properly starting (examples: Dr. Web and Trend Micro OfficeScan). Solution 1: add an exception rule for Solr or use another AV product

Cause 2: old Solr instance is already running and it was not properly shutdown, causing a conflict Solution 2: kill old Solr instances of "java start.jar" and restart Autopsy

Cause 3: Solr instance communicates with Autopsy using a local TCP port on which Solr listens for connections. The port is statically configured in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties Another application on the system is already using the default TCP port 23232 Solution 3: change the default TCP port from 23232 to an available port in C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\KeywordSearch.properties, property: IndexingServerPort and restart Autopsy

4. UI/windows are not properly initialized

Cause: Windows state was not properly saved during last Autopsy shutdown or platform has been upgraded and configuration is not backwards compatible. Solution: Delete C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Windows2Local and C:\Users\USERNAME\AppData\Roaming\.autopsy\config\Preferences

5. All modules are disabled when application starts

Cause: Modules have been disabled due to a critical error Solution: Rename (or delete) C:\Users\USERNAME\AppData\Roaming\.autopsy\dev\config\Modules and restart Autopsy

6. Media player does not show videos (MacOSX and Linux)

Cause: gstreamer dependency is not currently part of the build, it needs to be installed on the system Solution: install gstreamer 0.10 in the standard user library locations, restart Autopsy

7. No physical drives detected in "Add Data Source" Wizard

Cause: Some devices on some OSs require root/admin privileges to be discovered and opened/read Solution: run Autopsy as Administrator