Autopsy 3 Troubleshooting
1. Autopsy launch issues.
- "JVM creation failed" pop up dialog shown when launching Autopsy.
Cause: JVM is not able to allocate the requested 768m for heap size due to more memory requiring to load other native resources.
Solution: reduce amount of memory allocated to jvm:
as Administrator, edit the file: C:\Program Files (x86)\Autopsy\etc\autopsy.conf
and change the line:
default_options="--branding autopsy -J-Xms24m -J-Xmx768m -J-XX:MaxPermSize=256M -J Xverify:none"
to something like:
default_options="--branding autopsy -J-Xms24m -J-Xmx512m -J-XX:MaxPermSize=128M -J-Xverify:none"
save the file, and restart Autopsy.
If that didn't work, change the line to:
- Autopsy crashes after start when running within Virtual Machine, such as VMWare Fusion:
Cause: Incompatibility between some virtual machine video drivers and java.
Solution: shut down the virtual machine, disable Video Acceleration (both 2D and 3D if available) in the virtual machine settings, restart the virtual machine, restart Autopsy.